Improving clinical laboratory quality and service by handling patient complaints and suggestions carefully

doi:10.3877/cma.j.issn.2095-5820.2016.04.009

Chinese Journal of Clinical Laboratory Management(Electronic Edition) ›› 2016, Vol. 04 ›› Issue (04): 231-235. doi: 10.3877/cma.j.issn.2095-5820.2016.04.009

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Improving clinical laboratory quality and service by handling patient complaints and suggestions carefully

Haibiao Lin¹, xiaoxin Tu¹, Xianzhang Huang¹^,^†()

^1. Department of laboratory, Guangdong provincial Hospital of Chinese Medicine, Guangzhou 510120, China

Received:2016-11-07 Online:2016-11-28 Published:2016-11-28
Contact: Xianzhang Huang
About author:
Corresponding author: Huang Xianzhang, Email: huangxz020@163.com

Abstract

Abstract:

Increasing request of the high-quality health service contributes to increasing medical complaints. In order to improve the service of clinical laboratory, it is necessary to take precaution against complaints and handle the complaints in a proper way before it has worsened. Only facing up to complaints, could we improve the quality of clinical laboratory service.

Key words: Clinical laboratory, Complaints, Suggestion, Quality, Service

Haibiao Lin, xiaoxin Tu, Xianzhang Huang. Improving clinical laboratory quality and service by handling patient complaints and suggestions carefully[J]. Chinese Journal of Clinical Laboratory Management(Electronic Edition), 2016, 04(04): 231-235.

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