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Chinese Journal of Clinical Laboratory Management(Electronic Edition) ›› 2016, Vol. 04 ›› Issue (04): 231-235. doi: 10.3877/cma.j.issn.2095-5820.2016.04.009

Special Issue:

• Symposium • Previous Articles     Next Articles

Improving clinical laboratory quality and service by handling patient complaints and suggestions carefully

Haibiao Lin1, xiaoxin Tu1, Xianzhang Huang1,()   

  1. 1. Department of laboratory, Guangdong provincial Hospital of Chinese Medicine, Guangzhou 510120, China
  • Received:2016-11-07 Online:2016-11-28 Published:2016-11-28
  • Contact: Xianzhang Huang
  • About author:
    Corresponding author: Huang Xianzhang, Email:

Abstract:

Increasing request of the high-quality health service contributes to increasing medical complaints. In order to improve the service of clinical laboratory, it is necessary to take precaution against complaints and handle the complaints in a proper way before it has worsened. Only facing up to complaints, could we improve the quality of clinical laboratory service.

Key words: Clinical laboratory, Complaints, Suggestion, Quality, Service

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